Job Description

Description

Main Purpose of the Role:

The Customer Service Analyst is responsible for compiling, analyzing, and presenting Customer Service data to identify opportunities for process improvements and to drive data-based decisions. Capitalizing technological tools and data analysis, the Customer Service Analyst provides crucial support for Customer Service operations and processes.

Main Tasks:

• Collect data from systems and internal parties

• Analyze reports and provide recommendations

• Create process maps

• Prepare clear, readable reports of findings and present recommendations to Customer Service leaders

• Support ad-hoc projects for both internal and external parties

• Identify automation or improvement opportunities

• Identify and implement technology utilization

Requirements

• Collaborative mindset, excellent verbal and written communicate skills
• Ability to think outside the box, creative problem solving
• Highly analytical perspective
• Proficient in English language (Speaking, reading and writing)
• Must be able to commit to 20-hours per week, on-site. This is a part-time position for a college-student.
• Studies in Maritime, Supply Chain or Logistics a plus!

Job Tags

Part time,

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