Job Description

LOCATION

The Catamaran Spa

Welcome to San Diego’s only beachfront spa located at the Catamaran Resort Hotel and Spa . From the gorgeous location to rejuvenating treatments, The Catamaran Spa is a truly unique escape. Inspired by South Pacific and Asian healing traditions, guests can look forward to relaxing services that feature marine and botanical-based products.

The Catamaran Resort Hotel and Spa is owned by Evans Hotels , LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Spa Director (“Director/a de Spa”) is responsible for managing the quality, service, and profitability of the Spa and Fitness Center. This role leads and develops a professional team to deliver exceptional guest experiences, maintain high standards of cleanliness and safety, and drive operational efficiency.

PAY & PERKS

• Compensation: $80,000 - $90,000**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Maintains a positive, professional appearance and demeanor with guests and staff.
• Oversees daily operations of the spa and fitness center to ensure the highest level of service and guest satisfaction.
• Leads recruitment, hiring, training, scheduling, and performance management of spa and fitness associates.
• Develops, updates, and markets the spa treatment menu and luxury service packages.
• Creates and implements marketing plans and promotions to increase spa revenue and utilization.
• Manages the spa reservation system and ensures efficient appointment scheduling.
• Collaborates with other hotel departments to ensure smooth, coordinated guest service.
• Maintains inventory control and manages purchasingof spa products and supplies.
• Ensures compliance with all health, safety, sanitation, and licensing regulations.
• Oversees cleanliness, maintenance, and luxury presentation of all spa and fitness areas.
• Trains staff in company safety and emergency procedures.
• Participates in resort leadership meetings and contributes to overall guest satisfaction initiatives.
• Cultivates a culture of hospitality by ensuring every guest interaction is personalized, attentive, and memorable.
• Develops and implements wellness programs and signature treatments that differentiate the spa.
• Monitors guest satisfaction through direct feedback and reviews, promptly addressing concerns to maintain an exceptional reputation.
• Partners with product vendors to curate exclusive spa retail offerings and maintain high-quality treatment supplies.
• Oversees budgeting, forecasting, and financial reporting for the spa department to maximize profitability without compromising quality.
• Leads ongoing staff training in luxury service standards, advanced treatment techniques, and product knowledge to elevate team expertise.
• Ensures the spa environment reflects luxury aesthetics and ambiance, coordinating with maintenance and design teams for continuous improvements.
• Maintains awareness of competitor spas and industry innovations to keep offerings fresh, competitive, and appealing to discerning guests.
• Coordinates special events, VIP experiences, and partnerships to enhance the spa’s prestige and guest engagement.

QUALIFICATIONS

• Bachelor's degree from four-year college or university or any equivalent.
• At least 2 years of relevant experience and/or training.
• Previous similar position in a spa within a hotel, resort, or similar industry is a plus.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to be poised under pressure with continued smiles and maintains a highly diplomatic attitude with challenging guests and under stressful circumstances.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.

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