Job Description

• Manage end-to-end social media ticketing in Smartsheet for professional content, ensuring timely creation and approval.
• Support pet-parent content ticketing with agency partners to route and approve content efficiently.
• Collaborate with internal and external stakeholders to ensure content goes through Claims and Risk approval processes.
• Assist Content Manager with intake of new content requests for quarterly content planning.
• Help coordinate quarterly Strategic Alignment Meetings (SAMs) and monthly Content Kick-off meetings.
• Support video production by:
  • Reviewing scripts and securing internal approvals.
  • Scheduling rooms, internal talent, and managing logistics.
  • Coordinating with external partners (e.g., clinics, shelters).
  • Developing shoot timelines with agency partners.
  • Preparing community responses aligned with video scripts.
  • Attending and supporting video shoots.
• Maintain and update content calendars (professional and pet-parent) in collaboration with the Social Media Ecosystem Manager.
• Assist with ticketing for in-the-moment concepts and support process documentation.

Required Qualifications:

• 2 4 years of experience in social media marketing or related field.
• Strong understanding of platform-specific social media and video content formats.
• Proven experience managing video production for social media.
• Strong scriptwriting, communication, and organizational skills.

Preferred Qualifications:

• Experience with Smart sheets and Google Suite (Sheets, Slides, Forms).
• Familiarity with social media tools like Emplifi.

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