Job Description
Are you highly organized, people-focused, and thrive in a fast-moving environment? We’re looking for a Dispatcher/CSR to join our trusted plumbing team on James Island ! This is your chance to play a vital front-line role with a company that values teamwork, communication, and exceptional customer care.
In this hybrid dispatcher and customer service role, you’ll be the heartbeat of our Service Department —keeping schedules running, customers informed, and technicians supported in the field.
What You'll Be Doing:
Answer and direct inbound calls with professionalism, positivity, and urgency
Schedule residential plumbing maintenance and service visits for our team
Support daily dispatch operations and coordinate technician availability
Verify customer information and update records accurately
Create detailed service tickets and enter job details into ServiceTitan
Notify customers when technicians are en route, and communicate any delays
Track service call statuses (delayed, completed, in-progress)
Assist with coordinating commercial maintenance jobs as needed
Make post-visit “Happiness Calls” to ensure a 5-star customer experience
Jump in on special projects or support tasks at the request of the Service Manager
What Makes You a Great Fit:
Organized and detail-oriented with strong follow-through
Friendly and professional communicator (phone, email, in person)
Skilled at multitasking and staying cool under pressure
Experience with ServiceTitan or other dispatching/scheduling tools is a big plus
Plumbing, HVAC, or home services experience preferred—but not required
Team player who’s ready to pitch in and help wherever needed
Company Description
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