Job Description

Lead Experience Designer - Bank of America Experience Design page is loaded Lead Experience Designer - Bank of America Experience Design Apply locations Charlotte San Francisco Boston New York time type Full time posted on Posted 6 Days Ago job requisition id 25025096 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Bank of America is looking for a Lead Experience Designer that will be responsible for expert craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of the business-critical Wealth – Merrill Lynch, Private Bank & Rewards portfolio of work. A trusted go-to for senior leaders and the Experience Design team for highest quality execution on a complex portfolio of projects, and professionalism, delivering on-time and on-budget. The role will shape experience strategies with deep domain knowledge and continuously craft new frameworks, practices and patterns to influence leaders, peers, and stakeholders from across the organization. And ensure roadmap projects are delivered with a high bar of design and experience quality, adding to a culture of creativity, accountability, discourse, and measurable key results. As a Lead Experience Designer you will: Lead, design, optimize and deliver useful and elegant best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation – applying a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions. Partner with a diverse set of project stakeholders and cross-functional teams – including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work to shape opinions, prioritization, strategy and decisions. Serve as a craft and delivery expert while collaborating with researchers, technologists, designers and delivery managers across the team. Independently lead, develop and deliver advanced experience design deliverables across the discovery and delivery design workflow while providing oversight, including: information architectures, user flows mapping user journey, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes. Deliver exemplary solutions while developing better practices and methods. Drive clarity, synthesizing, assessing, providing focus and helping to narrow down the best design approach. Operate at scale by seeking connecting patterns across projects and lines of business. Conceptualize and design digital experiences across web, mobile web, and native apps (iOS and Android) Support and leverage evaluative testing across the customer journey, from rapid user testing to usability studies. Evaluate and benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights to move discussions forward. Actively participate in design critiques, mentor other designers, and manage multiple projects to drive timely, high-quality outcomes. Work on multiple complex designs/projects, managing time and expectations with stakeholders across the organization and XD, staying knowledgeable on project and product details. Drive timely, quality delivery by managing multiple projects and actively providing status updates to XD and partner management. Respect standards, reflect our design system patterns in work and champion best practices while also helping us set visions for innovative digital and technology experiences. Use excellent visual, communication and storytelling skills. Demonstrate thought leadership by challenging the status-quo, present independently and navigate questions, conceive, pitch, execute creative ideas, patterns and standards. Required Qualifications: 6 -7+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines. An outstanding portfolio that exemplifies expertise in experience design demonstrating end-to-end multidisciplinary product design. Proven ability to design multi-channel consumer-facing apps, responsive web and websites including complex system, user, ecommerce and transactional experiences. Expertise in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile. Ability to anticipate questions, lead and facilitate discussions. Demonstrated success in collaborating with cross-functional teams, drive to decisions and resolutions with senior stakeholders, and to launch customer-facing digital products. Proficiency in working with and contributing to design systems and adhering to brand guidelines, leveraging quantitative and qualitative data to inform and inspire design. Expert level proficiency with design tools, including Figma, Adobe suite, and Sketch. Exemplifies leadership in problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management with a focus on results. Thrives in collaborative settings, builds and nurtures relationships Demonstrates a keen interest in learning new design and technology skills, with excellent communication, listening, and presentation skills. Adapts swiftly and positively to change, embodying curiosity, resilience and flexibility. Desired Qualifications: Bachelor’s degree in design with corresponding experience. Financial or similar industry experience preferred. Extensive design system experience For internal employees; participation in a work from home posture does not make you ineligible to post It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - NY - New York - 114 W 47TH ST (NY8114)Pay and benefits informationPay range$163,400.00 - $186,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Similar Jobs (1) Lead Experience Designer - Bank of America Experience Design locations 5 Locations time type Full time posted on Posted 5 Days Ago Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2. Think about why you can do the job and make a list of your skills that are relative to the job.
3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.
• Do be upbeat and active in your wording.
• Do emphasize what you have done clearly and concretely.
• Do be neat and well organized.
• Do have others proofread and critique your resume. Spell check. Make it error free.
• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
• Don't be dishonest, always tell the truth about yourself in the most flattering light.
• Don't include salary history or requirements.
• Don't include references.
• Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

#J-18808-Ljbffr Bank of America

Job Tags

Full time, Shift work, Day shift,

Similar Jobs