Job Description

Our Company Brand:
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few) and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

Job Summary
The main function of this role is to support the front of house and the trainers by providing coverage when there’s PTO and call out for-lunch coverage. As a trainer you will carry out facial workouts and drive exceptional customer service, sales and build client retention within our studios. As a studio host you will be responsible for the planning and scheduling of workout bookings and be the first point of contact for the customer, offering 5* service and maximising every sales opportunity through rebooks and retail sales.
You will be predominantly be based in our Zero Bond studio but must be willing to travel across all locations (Upper East Side, Nordstrom and Saks) when necessary, to further support and drive the business.

Job Duties & Responsibilities:

• Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
• Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
• Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
• Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
• Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
• Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
• Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
• Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
• Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
• Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
• Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanour while engaging with all stakeholders
• Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
• Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team
• Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
• Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices

Job Skills and Requirements:

• Must be eligible to work in the US, and have a valid New York Esthetician License
• Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month
• Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training
• Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
• Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
• Must be willing to support across all locations when necessary, to further support and drive the business

Our brand values

Teamwork
Adaptability
Ownership
Respect

Our Company Benefits:

• Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
• Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
• Diverse medical coverage options for individual & family, through employer-contributed health insurance
• Dental and vision coverage for individual & family
• Generous PTO (paid time off) packages, for both full-time AND part-time employees!
• Employer-sponsored life insurance, and 401K pension plan
• Confidential “employee assistance programs” through independent third-party provider
• Great discounts on FaceGym workouts and products
• Exceptional education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employer sponsored Employee Discount Program

Pay Structure:

• Host pay $25/hr
• Trainers are paid according to the standard pay structure of “hourly versus commission” wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher – total service commission (which is issued at 18% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the ‘primary duty’ category of client service time (issued at $25 per hour)
• $40/hr event pay
• Retail commission: 25% for skincare and manual tools, FaceGym EMS and electric tools 10% commission, and 3rd party product at 5% commission

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