_ In this role you will be responsible for: _
Work with Customer Relations Manager and team to:
Specific areas of responsibility
Manage web enquiries that are submitted through company websites or toll free lines featured in websites
Handle enquiries or sales leads for Rentokil Initial businesses
Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
Perform satisfaction follow up call to re-gain customer’s confident
Make outbound calls to existing customers to gain feedback on Rentokil Initial services
Support in customer loyalty and world class programme
Key in sales leads/enquiries into system and inform the ‘person in charge’ to follow up and close the ticket
Follow up with Customer Development Personnel on prospect status
Prepare weekly and monthly calls, customer feedback and outbound call reports
_ The ideal candidate will possess: _
_ Highly Desirable: _
Excellent attention to detail and negotiation skills
Ability to do multitasking job
Versatility to build rapport with people at all levels
Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
Commercially focused acumen
_ Rewards and Benefits _
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Relations Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Location of this branch:
Rentokil Initial (M) Sdn Bhd
Unit 8-1, Level 8, Tower 8, UOA Business Park ,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
(Connected to Subang LRT station)
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