Job Description

Job Title: Change Manager

Location: Atlanta, Georgia

Job Type: W2 Contract

Expected hours: 40 hours per week

Schedule: Hybrid or Remote

Pay: $32 - $37 / hour

RESPONSIBILITIES:

• Discovery:
• Collaborate with stakeholders to identify change requirements and objectives
• Conduct change impact assessments and analysis to understand the implications of changes on various teams and processes
• Develop end-to-end user journey maps to visualize the impact of changes on user experiences
• Change Delivery Planning:
• Create and refine change delivery plans that outline the steps necessary for successful implementation
• Develop a key messaging hierarchy to ensure consistent communication throughout the change process
• Design engagement and communications strategies
• Polish and prepare change delivery assets for hotel-facing use, ensuring clarity and usability
• Establish success metrics to evaluate the effectiveness of change initiatives and track progress
• Pilot Management:
• Manage beta tests and pilot programs to gather feedback and make necessary adjustments before full-scale implementation
• Post-Implementation Sustainability:
• Integrate sustainability considerations into change management strategies to promote long-term viability and responsibility
• Provide adoption and stabilization support post-implementation to ensure sustained success and user satisfaction

REQUIREMENTS:

• Proven experience in change management, preferably in a hospitality or service-oriented environment
• Strong analytical skills with the ability to conduct impact assessments and user journey mapping
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Miro, and Asana
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational skills and attention to detail

Benefits: 80 hours paid time off, paid holidays, medical insurance contributions, dental vision and our 401k retirement savings plan

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